We work in accordance with all Australian Consumer Laws to ensure your rights are upheld. If the product you have purchased is faulty, damaged, incorrectly labelled or significantly different from what was shown or described to you, please contact us on 0417 033 202 or sales@3wisecrafters.com.au so that we can assist with a prompt resolution.
Please select products carefully as we do not accept returns for incorrect product selection, quantity errors or change of mind.
Cancellation of orders prior to dispatch will incur a 15% restocking fee.
For items under warranty, requiring repair, we will arrange dispatch to the authorised agent for evaluation upon the goods being returned to us.
All returns and repairs must be accompanied by appropriate proof of purchase. We reserve the right to refuse a return, refund, exchange or repair without suitable proof of purchase. We reserve the right to inspect and assess the age and condition of returned goods before offering a return, repair, exchange or refund. In some circumstances, this may result in a repair, exchange or refund being refused.